Help & FAQ

It's built for freelancers, professionals, consultants, clinics, agencies, tutors, and small service businesses that need to issue proper Service Invoices without buying a full point-of-sale (POS) system. It is not for shops that need a POS with inventory, barcodes, and a cash drawer, and it is best suited to taxpayers who are not yet required to transmit e-invoices to the BIR's Electronic Invoicing System (EIS). eInvoicePH focuses on creating your BIR-format invoices — the document these businesses issue every day.

Under the Ease of Paying Taxes (EOPT) law, the Invoice is now the primary document for both goods and services. A Service Invoice is what a service provider issues (a consultant, clinic, or agency). A Sales Invoice covers the sale of goods. The old Official Receipt is no longer the primary document — it now serves only as supplementary proof of payment. eInvoicePH issues both, so a seller of goods and a seller of services are equally covered.

It means every invoice carries the details the BIR requires — your registered name, TIN, address, a running serial number, itemized services, VAT or Non-VAT treatment, and space for your client's details — laid out in the format prescribed under RR 11-2024 (EOPT). It also produces the sample invoice print-outs you submit when you register your own invoicing system with your RDO — see the next question.

You (the taxpayer) remain responsible for registering your invoicing system with your own Revenue District Office (RDO). The good news is that BIR simplified this under RMO 9-2021: software that generates invoices is treated as a component of a Computerized Accounting System, so instead of a long accreditation you register it and receive an Acknowledgement Certificate. Registration typically needs the application form, a sworn statement, and sample invoice print-outs — which eInvoicePH generates for you. Whether and how this applies to your specific setup depends on your BIR registration, so confirm the exact steps with your RDO or accountant.

Every invoice takes the next number from the series you declared. If you need to cancel an invoice you mark it as VOID — the number stays in your records as a voided document rather than being deleted or reused, which is what keeps the audit trail intact. Any break in the sequence is recorded in the gap log with its reason, so you can account for it if you're ever asked. Reprints are clearly marked as reprints so the original stays identifiable.

Yes. Your invoices and records are yours. Before you leave you can export your records to CSV and open or save any individual invoice as a PDF, so nothing is locked in.

Every new account starts on a 7-day trial with full access to the invoicing app. Near the end of the trial you'll be prompted to choose a plan and submit your GCash / Maya payment to keep working.

Payments are made manually via GCash or Maya. You choose a plan, send the exact amount with the reference code in the note, then upload your payment screenshot. We verify it against our records and activate your subscription — usually within one business day.

A paid subscription that lapses enters a short grace period so you aren't locked out the moment it ends. Renew during the grace window to keep access uninterrupted. After the grace period, the app locks until you renew.

Yes, on Business or Firm. Starter is a single login for an owner working alone; Business adds team invites with no limit on how many people. eInvoicePH separates the person who encodes a document from the person who approves it, so your records show who did what. The Owner or a Manager generates an invite code on the Team page; your staff sign in, enter the code, and join. Staff encode documents. Managers can also approve requests and manage the team. The taxpayer profile and the invoice series stay restricted to Managers and the Owner.

Yes. Each account's data is isolated by database row-level security, so no other account can read or change your records. Payment screenshots are stored privately.

Yes. When we approve a payment, two documents are generated automatically and appear under Invoices & receipts in your dashboard: a Service Invoice, which under the EOPT law is the primary document supporting your expense claim, and an acknowledgement receipt, which is supplementary proof that the payment arrived. Both can be viewed, printed or saved as PDF. Our own invoicing system is registered under RMO 9-2021 and covered by an Acknowledgement Certificate, effective September 1, 2026.

While your paid subscription is active, another purchase is locked so you cannot accidentally pay twice or replace the plan already covering your account. When the paid period ends (including the grace/renewal screen), go to Subscription and choose the monthly or annual plan you want next. Contact support if you need an exceptional plan change before the current period ends.